Shipping policy
That happens because the old text has literal tags typed out — the visual editor shows them as plain text instead of using them as formatting. Easiest fix: replace it entirely with plain text (no tags), then use the toolbar to bold the section titles. Here's exactly what to do.
Step 1: Go to Shopify Admin → Settings → Policies → Shipping Policy
Step 2: Click into the text box, select everything (Ctrl+A or Cmd+A), and delete it
Step 3: Copy and paste this in exactly as written (plain text, no tags):
We want your order to arrive as quickly as possible while keeping shipping costs low. Here's what to expect.
Where We Ship We currently ship to addresses within the United States only, including Alaska, Hawaii, and Puerto Rico.
Processing Time Orders are processed within 1-2 business days after payment is confirmed. You'll receive a confirmation email once your order ships, along with tracking information.
Shipping Time Because we work with specialty suppliers to bring you the best quality at the best price, delivery typically takes 7-21 business days depending on your location and the item ordered. Some orders containing multiple products may arrive in separate packages, each with its own tracking number.
Shipping Rates Standard shipping within the contiguous United States is a flat rate of $7.95. Orders shipping to Alaska, Hawaii, or Puerto Rico are a flat rate of $13.99. Exact shipping costs are always calculated and confirmed at checkout before you complete your order.
Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow 2-5 business days for tracking information to update after your order ships.
Delays Occasionally, shipments may be delayed due to customs processing, carrier volume, weather, or high demand. We appreciate your patience and will do our best to keep you informed if your order is running behind schedule.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help however we can if this happens — contact us right away.
Questions? Email us at 1zoomiespetstore@gmail.com and we'll get back to you within 1-2 business days.
Step 4 (optional but recommended): For each bolded-looking line above ("Where We Ship," "Processing Time," etc.), highlight that line in the editor and click the "Heading" style in the formatting toolbar that appears — this turns them into proper section headers instead of plain bold text.
Step 5: Click Save.
Let me know once it's saved and I'll pull it via the API to confirm it rendered correctly this time.